In order the return your online purchase, follow the instructions in the return form below and complete all the necessary fields. These instructions may vary depending on the selected country.

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Return Form

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You can create a free return label online, by following the UPS shipping tracking link of your order in the shipment confirmation email or in the order's history in your account. All you have to do is choose the option « Return this package » and then complete the online form. Print your return label, stick it on the package and drop off your package at the nearest UPS access point.

Please note, the « Return this package » option is only available for 14 days from the date of delivery of your order.

You no longer retrieve this email ? No worries, contact our Customer Service who will be more than happy to help you. Please notify your order number, email address as well as the last name and first name of the consignee of the order.

You can create a free return label online by filling the GLS online return form (link below). All you have to do is to complete all the mandatory fields of the GLS online return form (link below), then print your return label and stick it on the return package. Drop off your return package at the nearest GLS access point.

Please note, the return of the package is only available for 14 days from the date of delivery of your order.

Can't access the GLS online return form (link below) ? No worries, contact our Customer Service who will be more than happy to help you. Please notify your order number, email address as well as the last name and first name of the consignee of the order.